ASIT Agilysys (Quick Reference Guide)

Auxiliary Services IT

Location:  Auxiliary Services

Title: ASIT Agilysys (Quick Reference Guide)

1. How to Submit a Service Request

• Email: [e-mail]

2. Service Standards

• Auxiliary Services Hospitality Systems is to act as a single point of contact (SPOC) for all Auxiliary Services employees requesting support for all Agilysys support request.

• DO NOT CONTACT Auxiliary Services IT directly, contact Auxiliary Services Hospitality Systems; they will troubleshoot the issue and then contact ASIT if necessary.

• All Agilysys support request from Auxiliary Services employees will be submitted to Auxiliary Services Hospitality Systems at [e-mail]. Please include a description of the incident along with the Venue and Terminal ID Number.

3. Responsibility of Parties

ASIT services are within the following areas:

• Agilysys workstation operating system
• Agilysys kitchen printer configurations
• Network access

Auxiliary Services Hospitality Systems services are within the following areas:

• Contacting Agilysys support
• Agilysys administrative services
• Agilysys hardware
• Agilysys training
• Agilysys moves and setups
• Third party software and hardware
• Power