Starbucks Reader Troubleshooting Procedures

AGILYSYS TROUBLESHOOTING PROCEDURES: STARBUCKS READER

For issues involving your Starbucks Readers, please take the following steps:

1. E-mail the Systems team with the Venue and Terminal ID Number.

REFERENCES

Hospitality Systems

[e-mail]

GENERAL GUIDELINES

DO NOT CONTACT IT directly, contact the Systems Team, we will troubleshoot the issue and then contact IT if necessary. If it is after hours and an absolute emergency, then you may email AUX IT with the Systems Team cc’ed, but if at all possible, please hold off on emailing AUXIT directly so the Systems Team can investigate the issue.