Cash Drawers Troubleshooting Procedures

CASH DRAWERS TROUBLESHOOTING PROCEDURES:

For issues involving your cash drawers, please take the following steps: 

1. Go to the Function menu and press the “ReInit Cash Drawer” button; you should hear a “clicking” noise that indicates the drawer is attempting to open.
2. If the drawer is partially open, check for items that may be blocking the drawer from the inside like rolls of coins, or anything that may be under the drawer (like a pen), making it harder to open.

If you continue to experience issues with the cash drawers, e-mail the Systems team with the Venue and Terminal ID Number. 

REFERENCES

Hospitality Systems

[e-mail]

GENERAL GUIDELINES

DO NOT CONTACT IT directly, contact the Systems Team, we will troubleshoot the issue and then contact IT if necessary. If it is after hours and an absolute emergency, then you may email AUX IT with the Systems Team cc’ed, but if at all possible, please hold off on emailing AUXIT directly so the Systems Team can investigate the issue.