POS Terminal or Printer Move Procedures

POS TERMINAL OR PRINTER MOVES PROCEDURES: 

For POS terminal or printer moves, please take the following steps:

            *Two week notice to Auxiliary Services IT is needed for all POS terminal or printer moves 

AS Hospitality Systems services are within the following areas:

• Providing details of move
• Providing billing information
• Power
• Moving desktop POS terminal or printer
• Reconnecting POS terminal or printer

PROCEDURE 

Operations/Hospitality Systems

• AS Hospitality Systems to send an email to [e-mail] with the following information:
  • Current location of POS terminal or printer.
  • Current jack number where POS terminal or printer is connected.
  • New location where POS terminal or printer is to be moved.
  • New jack number where POS terminal or printer is to be located.
  • Payment information (Primary G/L Account Number)
  • Desired date the POS terminal or printer move should be completed.

ASIT

• ASIT Service Desk to notify the Business Unit if any additional information is required.

• If firewall is involved, ASIT Service Desk to create additional ticket for NetOps with documented details of desktop PC move. This should include current location, new location, MAC address, and IP address.

• ASIT Service Desk escalates ticket to SA with documented details of device or printer move.

• ASIT System Analyst is to fill out a Communication Service Request (CSR) depending on the situation.
  • CSR Form can be found online at https://web-app.usc.edu/web/its/telecom/csr.php (copy and paste the link into a web browser)

** If you are unfamiliar with this form and need help completing it, please call 213-740-38

• • If there will be fees for their services, a quote can be requested from ITS.
  • CSR requests submitted to ITS can take up to 5 business days to complete.

Operations/Hospitality Systems

• Once ASIT System Analyst receives a notice that the changes have been completed, AS Business Unit can move the desktop PC to the new location.