KITCHEN/RECEIPT PRINTER TROUBLESHOOTING PROCEDURES:
For issues involving your receipt printers or kitchen printers, please take the following steps:
- First, check that the power button is in the “on” position; you should see a green light on the top of the printer.
- Ensure there is paper in the printer, that it is facing in the correct direction, and that the plastic center from the previous receipt roll has been removed.
- Check that the power cord is securely plugged into the back of the printer. Additionally, the printer power may also have become disconnected from the wall, from the power strip, or from the surge connection device (between the wall and the printer).
- If you’ve verified that the power is properly connected and the paper is correctly installed, go to the Function Screen and press the “Re-Init Printer” button;
- For Kitchen Printers, verify that the network cable is plugged into the back of the printer and that it also correctly connected to the network jack on the wall.
If the problem persists, print the configuration of printer. This is done with either a ball point pen or paper clip. Insert pen or paper clip, push and hold until the printer starts to print. Printer will print either the current configuration or a 192.168.192.168.
If the printer isn’t working with current configuration, Systems to open a ticket through Auxiliary Services IT with the venue, terminal ID Number, configurations of the printer, and troubleshooting completed.
If it prints the 192.x.x.x this means that the printer lost its configuration and will need to re-configure.
REFERENCES
Hospitality Systems
GENERAL GUIDELINES
DO NOT CONTACT IT directly, contact the Systems Team, we will troubleshoot the issue and then contact IT if necessary. If it is after hours and an absolute emergency, then you may email AUX IT with the Systems Team cc’ed, but if at all possible, please hold off on emailing AUXIT directly so the Systems Team can investigate the issue.
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